A: You may get this error message if you have two Microsoft accounts under the same email address. A few years ago Microsoft made an attempt at unifying their account types but didn't quite figure it out and seem to think this error message to end users was a solution. Luckily it's not too hard to solve.

You can get this error in Speaking Email when logging in using "Office 365 Direct". You have two options to solve this:

1. Change to "Office 365 ActiveSync Modern Auth" if you want to use your work account only. This login method doesn't support personal Microsoft account, so you won't get this problem. However, this uses ActiveSync, which is an older technology and not quite as good. (It's slightly slower and slightly less robust, sometimes needing a resync.)

2. Follow the Microsoft recommendation and change the email address of your personal account to an alias so the Microsoft security system doesn't get confused and keep popping up prompts. This is simple to do and will prevent this prompt popping up on any application that uses your Microsoft account.

Click here to follow the Microsoft instructions to create an alias and make it your primary account.

The screenshot below shows doing this:

What is Speaking Email?

An app for iPhone and Android that reads your email out loud to you. It intelligently extracts content from emails (minus the signatures, disclaimers and threads). And it lets you action your email - archive, mark-as-read, trash, flag, reply, or forward. It can be completely by voice command, or use the large on-screen buttons or full screen touch gestures.

Who is it for?

People with blindness or visual impairment. People who are busy and run out of time to get through their inbox. People who want to make productive use of time when driving between appointments.

Do you have Apple CarPlay?

See our other product Speaking Email CarPlay.