Mail sending issues

Q: Why is my reply not being received?

A: If you are sending an email using Speaking Email with the reply, forward or compose commands, and they are not being received, here is how to troubleshoot. 

Firstly, what email platform or protocol are you using? If you are using Gmail, Office 365 Direct, or Exchange ActiveSync, all sent emails will appear in your Sent Items folder, so check there and your most likely issue will be an incorrect recipient address. For other platforms, Speaking Email does not create emails in your Sent Items folder. (This is because we send via SMTP and this does not create sent items)

Second, ask the recipient to search their spam folder and see if you can find the emails. They will have a 'sender' of with 'reply-to' address of your email address. (We have found sending from our own domain rather than asking your mail server to send on our behalf generally provides better sender authority, as we can digitally sign mail using DKIM and provide authority using SPF)

If you can locate it, please forward it to us at and we can check why it was flagged as spam, and use this to improve our mail deliverability. Unfortunately a normal forwarding loses all the header information so it is a bit tricky. There are two options for this:
1. forward the email "as attachment" to retain the original email headers, or
2. use the function to view email raw headers and copy paste those into an email to me.

Here is a more complete guide how to do it on different email programs (sourced from

How to forward email with full headers:


  • Log in to your Gmail account.
  • Open the message you want to view headers for.
  • Click the Down arrow next to the Reply button, located at the top right of the message pane.
  • Select Show Original.


  • Start a new message.
  • (if needed) Move and resize the window so you can see your messages list.
  • Select the email that you want to forward.
  • Drag it and drop it into the body of your new message.


  • Open the email message by double clicking it.
  • Click on the ellipsis (the 3 dots) to the right of "Forward" to open a drop-down menu
  • Click "View Message Details"
  • Select all the text and copy it.
  • Close the header information window
  • Click on the forward icon of your message.
  • Paste the copied text at the beginning of the message.
  • Send the message.


  • Open Outlook.
  • Open a message.
  • On the Message tab, located in the Options group, click the Dialog Box Launcher icon.
  • In the Message Options dialog box, the headers will appear in the Internet Headers box.

For older versions of Outlook:

  • Open Outlook.
  • Open the message you want to view headers for.
  • Click the View menu and select Options.


  • Open Outlook Express.
  • From your Inbox, find the message you want to view headers for.
  • Right-click the message and select Properties.
  • Open the Details tab in the Dialogue Box.


  • Open Mozilla Thunderbird.
  • Click on the message you want to view headers for.
  • Click the View menu and select Message Source.


  • Open Apple Mail.
  • Click on the message you want to view headers for.
  • Go to the View menu.
  • Select Message, then Long Headers.

What is Speaking Email?

An app for iPhone and Android that reads your email out loud to you. It intelligently extracts content from emails (minus the signatures, disclaimers and threads). And it lets you action your email - archive, mark-as-read, trash, flag, reply, or forward. It can be completely by voice command, or use the large on-screen buttons or full screen touch gestures.

Who is it for?

People with blindness or visual impairment. People who are busy and run out of time to get through their inbox. People who want to make productive use of time when driving between appointments.

Do you have Apple CarPlay?

See our other product Speaking Email CarPlay.

Find out more