How to fix Exchange ActiveSync disabled account
If Speaking Email says your account is disabled for ActiveSync, you will need to see your Exchange system administrator.
If you are managing the mail server, you will need to look for the setting to enable ActiveSync either on an individual account or a wider group. The screenshot below shows where this setting is in Office 365.
Or you can look in the Office Admin Center under Users:
If you have multi factor authentication (MFA) turned on, you will need to use a one time "app password" for Speaking Email - see these instructions from Microsoft.
❝I work with an individual who is blind and suffering from carpel tunnel type issues as a result of excessive keyboarding and swiping – reading with your hands takes its toll – and the hands-free features are a great boon to someone with this dual challenge who really needs the opportunity to allow their hands/wrists to rest yet still be able to maintain a high level of productivity (and have some juice left to play the piano when work is done), so thank you.❞
Pamela Brett Woods
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