How to fix Exchange ActiveSync disabled account

Q: What can I do if my account is disabled in for ActiveSync?

A: If Speaking Email says your account is disabled for ActiveSync, you will need to see your Exchange system administrator. 

If you are managing the mail server, you will need to look for the setting to enable ActiveSync either on an individual account or a wider group. The screenshot below shows where this setting is in Office 365.

Or you can look in the Office Admin Center under Users:

If you have multi factor authentication (MFA) turned on, you will need to use a one time "app password" for Speaking Email - see these instructions from Microsoft.

What is Speaking Email?

An app for iPhone and Android that reads your email out loud to you. It intelligently extracts content from emails (minus the signatures, disclaimers and threads). And it lets you action your email - archive, mark-as-read, trash, flag, reply, or forward. It can be completely by voice command, or use the large on-screen buttons or full screen touch gestures.

Who is it for?

People with blindness or visual impairment. People who are busy and run out of time to get through their inbox. People who want to make productive use of time when driving between appointments.

Do you have Apple CarPlay?

See our other product Speaking Email CarPlay.

Find out more