Email invalid error

Speaking Email FAQ | Home | All FAQs

Q: What does it mean, email address not a valid mailbox?

A: When entering your email address and password to connect to an email service, you may get this error message:

Ooops! Email address not a valid mailbox

This means the email address you entered is probably not correct.

  1. You most likely mistyped it.
  2. Otherwise your email account or mailbox may have been suspended by your provider.

Speaking Email attempts to connect to your mail server using IMAP protocol. If an error is returned we then check whether your email address appears to be valid by using an email validation system (SMTP lookup and deliverability test). Only if our test reports that this email address is not a valid mailbox then we show this error.

What is Speaking Email?

An app for iPhone and Android that reads your email out loud to you. It intelligently extracts content from emails (minus the signatures, disclaimers and threads). And it lets you action your email - archive, mark-as-read, trash, flag - using voice commands or on-screen buttons. It works with Microsoft 365 (aka Office, Outlook) and Gmail email accounts, as well as most other providers including any standard IMAP server.

Who is it for?

People who are busy and run out of time to get through their inbox. People who want to make productive use of time when driving to work. People with blindness, vision problems, or other disabilities who cannot see or type and want to be able to hear, reply to, and compose emails by voice. 

Does it work on Apple CarPlay?

See our other product Speaking Email CarPlay if you have CarPlay.

Is is free?

Yes it is free to download the basic edition. Free features: 

  • Email text-to-speech (TTS) with smart content detection (this is awesome, you will be blown away!)
  • On-screen buttons for basic actions next/prev, archive, flag

Do I have to upgrade?

Nope, but you can upgrade for: 

  • Multiple accounts
  • Attachment reading
  • Voice commands (you will love this!)
  • Dictation - reply/forward/compose (you will love this even more!)

Find out more