How to help us diagnose a problem with Speaking Email

Q: I'm having trouble, how can I send you a screenshot?

A: We take bug reports and usability issues very seriously, and would like to hear from you with as much detail as possible to help us sort out the issue. If there is a problem, quite often Speaking Email will send us an error report. Sometimes a screen shot from your phone can be helpful in diagnosing the problem. To take a screen shot you can (in Android), press (and hold for 3 secs) the power and volume down buttons at the same time. This will add a photo of the screen to your photos app, and you can email us that. In iPhone, you can take a screen shot by following these instructions:

  • Press and hold the Sleep/Wake button on the top or side of your device.
  • Immediately press and release the Home button.
  • To find your screenshot, go to the Photos app > Albums and tap Camera Roll.
  • Send us the screen shot, along with the time, date you took it, and which time zone you are in.

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